Data Protection and Privacy Policy
1. General
1.1 Creative Finish LTD. (also referred to as "Creative Finish"), along with any affiliated group companies (“we,” “us,” “our”), is dedicated to safeguarding your privacy. As the data controller under applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and relevant national regulations, we are committed to processing your personal data in a secure and transparent manner. Please review this policy carefully to understand how we handle your personal data and your rights in relation to it.
2. Visitors to Our Website
2.1 We may collect and process your personal data in the following ways:
2.1.1 When you fill out forms on our website (“Site”), such as when
requesting information about our services or applying for a position with us.
2.1.2 When you provide information related to issues with our Site, complaints, inquiries, or other communications with us. We may keep a record of these interactions.
2.1.3 Information about your visits to our Site, including traffic data, location data, and other usage data, including cookies (see section 2.2.5 for details).
2.2 Additional Data Collection:
2.2.4 We may collect your IP address and device information for fraud protection and system administration purposes. This data helps us understand user patterns and does not personally identify individuals.
2.2.5 Our Site uses cookies to enhance user experience and improve our Site. Cookies help us distinguish you from other users.
2.3 We use your personal data for legitimate interests, including:
2.3.4 Providing requested information or services.
2.3.5 Allowing participation in interactive Site features.
2.3.6 Presenting Site content effectively for you and your device.
2.3.7 Improving our Site and services.
2.3.8 Handling complaints or inquiries.
2.3.9 Contacting you for marketing purposes (see section 6 for more information).
2.4 Website Links
2.4.1 Our Site may contain links to third-party websites. We are not responsible for the privacy practices or policies of these third parties. We recommend reviewing the privacy notices of any websites you visit.
3. Customers
3.1 We collect personal details such as names and contact information when you place an order with us. This data is used to process your order and fulfill our contractual obligations.
3.2 To fulfill our contract with you, we may share personal data with third parties like suppliers and subcontractors.
3.3 We may use your feedback for marketing and promotional purposes with your consent.
3.4 We retain your information for as long as needed to provide services and for up to 6 years from our last contact with you.
4. Suppliers and Subcontractors
4.1 We collect personal details such as names, contact details, bank details, National Insurance numbers, and Unique Tax References to manage orders and payments. We retain this information for 6 years after receiving the goods/services.
5. Failure to Provide Personal Data
5.1 If you do not provide necessary personal data required by law or contract, we may not be able to perform the contract or provide the services. We will inform you if this affects your service.
6. Marketing
6.1 If you opt-in for marketing communications, we may use your data to provide information about our services and updates. You can opt out at any time:
6.2.1 By ticking the relevant box on forms.
6.2.2 By using the unsubscribe link in marketing emails.
6.2.3 By emailing us at [email protected] or calling 07305695556.
6.3 We may share your details with third parties who handle our marketing communications. You can opt out using the unsubscribe link provided in such emails.
7. Monitoring and Recording
7.1 We do not record telephone communications.
8. Automated Processing
8.1 We do not engage in automated decision-making processes involving your personal data.
9. Legal Basis for Processing
9.1 We process personal data based on:
9.1.1 Contract performance.
9.1.2 Legal or regulatory obligations.
9.1.3 Legitimate interests (as outlined in this policy).
9.2 Where processing is not covered by these bases, we will seek explicit consent and you may withdraw it at any time.
10. Disclosure of Personal Data to Third Parties
10.1 We may disclose your personal data to:
10.1.1 Staff members for service provision.
10.1.2 Affiliated entities for administrative purposes.
10.1.3 IT providers who manage our website and data storage.
10.1.4 Professional advisers (e.g., consultants, lawyers).
10.1.5 Regulatory bodies, HMRC, and other authorities.
10.1.6 Potential buyers or sellers in business transactions.
10.2 Third-party processors are contractually bound to meet GDPR obligations.
10.3 Personal data may be disclosed to comply with legal duties or protect our rights and those of others.
10.4 We do not sell or distribute personal data without your consent.
11. Cross-Border Data Transfers
11.1 We do not transfer personal data outside the European Economic Area (EEA). We have legal agreements to ensure data protection standards are maintained if processing occurs outside the UK but within the EEA.
12. Data Security
12.1 While we strive to protect your data, internet transmissions are not completely secure. Any data transmission is at your own risk.
12.2 We implement measures to protect data, including:
12.2.1 Network security.
12.2.2 Data loss prevention.
12.2.3 Regular security assessments.
13. Data Protection Impact Assessments (DPIA)
13.1 We conduct DPIAs for high-risk processing activities and document assessments, risks, and mitigation measures.
14. Access to, Updating, Deleting, and Restricting Use of Personal Data
14.1 Keep us informed of any changes to your personal data.
14.2 You have rights to access, correct, or delete your personal data, and restrict processing. Contact us at [email protected]
to exercise these rights.
14.3 We may ask for information to verify your identity before processing requests.
15. Right to Withdraw Consent
15.1 You may withdraw consent for data processing where applicable by contacting us at [email protected].
16. Record Keeping
16.1 We maintain records of data processing activities, including data types, processing purposes, and retention periods.
17. Changes to This Policy
17.1 We may update this policy periodically. Changes will be posted on our Site. We will notify you of significant changes and seek consent for new purposes.
18. Contact Us
18.1 For questions or concerns about this policy or your personal data, contact our Company Secretary at [email protected]. You also have the right to contact the Information Commissioner’s Office at
https://ico.org.uk/global/contact-us/ if you have concerns about our handling of your data.
With years of experience, excellent levels of customer service and customer feedback, we provide a hassle-free experience.
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